Charter Support

Care Coordinators

The tools and workforce you need to deliver outstanding support — all in one platform.

A platform built for coordinators

Managing client support should not mean juggling spreadsheets, phone calls, and paperwork. We give care coordinators a single platform to find workers, book shifts, track budgets, and report on outcomes.

14,000+

Employed support workers

98%

Shift fill rate

4.8/5

Average worker rating

<2hrs

Average match time

Everything you need in one place

Smart worker matching

Search our network of 14,000+ employed workers by location, availability, skills, languages spoken, and interests to find the perfect match for each client.

One-click booking

Book individual shifts or recurring schedules in seconds. Workers receive instant notifications and can accept directly through the app.

Client management dashboard

View all your clients in one place — their support schedules, assigned workers, shift history, and NDIS budget utilisation at a glance.

Real-time shift tracking

Monitor active shifts with GPS check-in/check-out, receive alerts for late starts or missed shifts, and review completed timesheets instantly.

Automated reporting

Generate service delivery reports, budget summaries, and worker performance reviews. Export to PDF or CSV for plan reviews and audits.

Secure messaging

Communicate with workers and clients through the platform. All messages are logged for compliance and continuity of care.

Why coordinators choose us

1

Spend less time on admin

No more calling agencies, chasing availability, or managing paper timesheets. The platform automates the heavy lifting so you can focus on your clients.

2

Better outcomes for clients

When clients are matched with workers who share their interests and understand their goals, engagement goes up and outcomes improve.

3

Full visibility and control

See exactly who is supporting your clients, when shifts are happening, and how budgets are tracking — all in real time from your coordinator dashboard.

4

Compliance built in

Every worker holds current NDIS Worker Screening, police checks, and mandatory training. Credentials are monitored and you are alerted before anything expires.

Simplify your coordination

See how we can save your team hours every week while delivering better outcomes for the people you support.