Charter Support

Our Story

Founded in 2015 with one goal: give people with disability real choice and control over their support.

Born from lived experience

Founded in 2015 by siblings Jordan and Laura O'Reilly. Growing up with a brother with an intellectual disability, they experienced firsthand the frustrations of a support system that gave people with disability little say over who walked through their door.

When the NDIS was introduced, they saw an opportunity to do things differently. They built an online platform that connects people with disability directly with support workers they choose themselves. No middlemen, no waiting lists, no compromises.

What started as a small Sydney startup has grown into one of Australia's most trusted support platforms, serving over 50,000 clients across the country. But the mission remains the same: genuine choice and control for every person who needs support.

What we stand for

Choice

People should have genuine choice over who supports them, when, and how. We build tools that make this possible.

Control

Real empowerment means putting people in the driver's seat of their own care — not just giving them options, but giving them power.

Quality

We hold ourselves and our workers to the highest standards. Quality isn't a feature — it's a non-negotiable.

Transparency

No hidden fees, no fine print, no surprises. We believe trust is built through openness and honesty.

Community

We're stronger together. Our platform connects people, builds relationships, and creates a community that lifts everyone up.

Innovation

Technology should serve people, not the other way around. We constantly innovate to make support simpler, safer, and more accessible.

The people behind the platform

JO

Jordan O'Reilly

Co-Founder & CEO

Jordan's vision was born from watching his brother navigate a support system that offered little choice. He leads with empathy and ambition.

LO

Laura O'Reilly

Co-Founder & COO

Laura brings operational excellence and a deep understanding of the disability sector. She ensures the platform delivers on its promise every single day.

ST

Support Team

200+ Staff Nationwide

From care coordinators and safety officers to engineers and designers, our team is united by a shared mission to put people first.

Our impact

50,000+

Clients supported

10,000+

Active workers

2M+

Support hours delivered

4.8/5

Average rating

98%

Client satisfaction

200+

Team members

Join the community

Whether you're looking for support or want to make a difference as a support worker, we'd love to have you.