Our Safeguards
Your safety is not negotiable. Here's how we protect every person on our platform.
Built on trust, backed by rigour
Safety is woven into everything we do. From the moment a worker joins our platform to every session they deliver, multiple layers of safeguards are in place.
Worker Verification
Every support worker undergoes a rigorous multi-step verification process before they can deliver a single session.
- Identity verification
- Working With Children Check
- NDIS Worker Screening Check
- Right to work in Australia
- Qualification verification
Background Checks
Comprehensive national police checks and ongoing monitoring ensure only trusted individuals provide support.
- National Police Check
- International police check (where applicable)
- Ongoing criminal record monitoring
- Reference checks
- Employment history review
Insurance Coverage
Comprehensive insurance protections ensure both clients and workers are covered during every support session.
- Public liability insurance
- Professional indemnity insurance
- Workers compensation
- Personal accident cover
- Property damage protection
Incident Reporting
A robust incident reporting system ensures concerns are captured, escalated, and resolved quickly.
- 24/7 incident reporting
- Mandatory reporting protocols
- Escalation framework
- Investigation & resolution
- Post-incident review
NDIS Quality Standards
As a registered NDIS provider, we meet and exceed the NDIS Practice Standards and Quality Indicators framework.
- Registered NDIS provider
- Regular quality audits
- Compliance with Practice Standards
- Participant rights upheld
- Continuous improvement program
Ongoing Training
Workers receive continuous professional development, mandatory training modules, and access to specialised learning resources.
- Mandatory induction training
- Annual refresher courses
- First aid certification
- Specialised disability training
- Infection control protocols
Our verification process
Application
Workers submit a detailed application with qualifications, experience, and references.
Screening
National police check, NDIS Worker Screening, and Working With Children Check completed.
Verification
Identity, right to work, qualifications, and references are independently verified.
Training
Mandatory induction program covering safety, compliance, and platform policies.
Ongoing
Continuous monitoring, reviews, feedback, and annual compliance renewal.
100%
Workers background checked
<2hrs
Average incident response
99.8%
Sessions without incident
24/7
Safety support available
Have a safety concern?
If something doesn't feel right, we want to know. Our safety team is available around the clock to help.