Charter Support

10 Years of Impact

A decade of putting people first. Here's how we got here — and where we're going.

Where it all began

In 2015, siblings Jordan and Laura O'Reilly set out to solve a problem they knew all too well. Growing up with a brother with disability, they saw firsthand how the traditional support system failed to offer genuine choice. They believed technology could change that.

Our journey

2015

The beginning

Founded from a living room in Sydney, driven by the belief that people with disability deserve real choice and control over their support.

2016

First 100 workers

The platform reaches its first 100 support workers across Sydney, proving the model works.

2017

NDIS registered provider

Becoming a registered NDIS provider, unlocking access for thousands of participants across New South Wales.

2018

National expansion

Expanding beyond Sydney to Melbourne, Brisbane, Perth, and Adelaide. The community grows to 5,000 workers and 3,000 clients.

2019

$10M in support delivered

A milestone year: $10 million in support sessions delivered, with a growing reputation for quality and transparency.

2020

COVID-19 response

Rapid adaptation to keep vulnerable Australians safe. Introduction of telehealth support and contactless sessions.

2021

20,000 workers strong

The worker community passes 20,000 as the platform becomes one of Australia's largest online disability support platforms.

2022

Aged care launch

Expanding into aged care, bringing the same model of choice and control to older Australians.

2023

Innovation & impact

Launch of smart matching technology, real-time availability, and enhanced safety features. Over $100M in total support delivered.

2024

Community milestones

50,000 clients supported. Recognition as a leading social enterprise. New partnerships with state and federal governments.

2025

10 years of impact

A decade of putting people first. 10,000+ active workers, 50,000+ lives changed, and a vision for the next ten years.

A decade in numbers

50,000+

Lives changed

10,000+

Active workers

$150M+

Support delivered

10

Years of impact

Our mission

To give people with disability and older Australians genuine choice and control over who supports them and how.

Our vision for the next 10 years

A world where every person who needs support can find it on their own terms. We're expanding, investing in technology, and building partnerships to make this vision a reality.

Be part of the next chapter